Shipping information

Status: 03.09.2024

We only offer shipping to addresses on the UK mainland (island territories excluded). For Scottish islands and Highlands as well as Northern Ireland, kindly contact us for an individual quote. We use trusted logistics providers to deliver our goods. A shipping fee of £4.49 would be charged per order. At order checkout, you would see your delivery options and associated fees. You will have to bear the cost of shipping in the case of a return for size exchange purposes. If you would like to cancel the contract and request a refund, we will only refund the cost for a standard shipping (not more than £4.49). The customer is only entitled to 1 refundable return per order.

Order dispatch times may vary depending on workload at the time of placing the order and no guarantees are made on delivery times as they are subject to any delays resulting from postal delays or other occurrences beyond our reasonable control for which we will not be responsible. Delivery of the goods will occur when we deliver them to the address you provide us with when you make your order. You are responsible for the goods once delivery has taken place. In the case where we have to deliver your goods in separate shipment, you will receive an email when each shipment has been dispatched. Deliveries cannot be made to PO Box addresses. We strongly advise against deliveries to hotels or third-party couriers. Any orders to be sent to a hotel or a third-party courier are entirely at your own risk once delivery has been made by our logistics provider.

If your order has not arrived within the estimated timeframe, we recommend checking your courier tracking, as your parcel may have been left in a safe place or with a neighbour. If you are unable to locate your order, please contact us so that we can help you (where possible). If the parcel is agreed to be lost, a replacement or refund will be issued. However, if the original order is later located, you will have the option to pay for and keep the items, or refuse delivery/return them to us. If you are unable to refuse delivery and you do not wish to keep the order, please notify us as soon as possible so that we can arrange a free return. If you do not contact us, or return the duplicate orders, we reserve the right to re-charge you for the items in question.