Dirtlej UK Limited Terms and Conditions.

Status: 03.09.2024

1. Scope

   These terms and conditions cover your legal rights and responsibilities as a user of our website and our legal rights and responsibilities as a company. When buying anything from our website you agree to be bound by these terms and conditions and any other document or information referred to in them. Before placing an order, you are urged to read these terms and conditions carefully. If you have any questions relating to these terms and conditions, please contact us at uk@dirtlej.com.

2. Definitions

   ‘We’, ‘us’ or ‘our’ refers to dirtlej UK Limited, company number 15339136 & VAT 464 9279 46.
   ‘You’ or ‘your’ refers to the person buying our products.

3. Ordering Products

   By placing an order via our website, www.dirtlej.uk, you offer to purchase a product on and subject to these terms and conditions. All orders are subject to availability and confirmation of the order price. Please read and check your order carefully before submitting it. If you need to correct any errors you can do so before submitting it. When you place an order at the end of the check-out process, we will send you an acknowledgement e-mail confirming receipt of your order. This email is an order acknowledgement and does not mean that we accept your order. We may still reject your order in certain cases where the goods are out of stock or unavailable, we cannot authorize or process your payment, we suspect that your order exceeds the needs of an individual/group/team, we are not allowed to sell to you, we find an error in the price or description of the goods you ordered. A contract between us for the purchase of the goods will be formed only when your payment has been approved, and the order has been processed and dispatched. An email will be sent to you confirming these arrangements and you will not have ownership of the goods until they have been dispatched. In order to have a contract with dirtlej UK limited you must be over 18 years of age.

4. Shipping & delivery

   We only offer shipping to addresses on the UK mainland (island territories excluded). For Scottish islands and Highlands as well as Northern Ireland, kindly contact us for an individual quote. We use trusted logistics providers to deliver our goods. A shipping fee of £4.49 would be charged per order. At order checkout, you would see your delivery options and associated fees. You will have to bear the cost of shipping in the case of a return for size exchange purposes. If you would like to cancel the contract and request a refund, we will only refund the cost for a standard shipping (not more than £4.49). The customer is only entitled to 1 refundable return per order.

   Order dispatch times may vary depending on workload at the time of placing the order and no guarantees are made on delivery times as they are subject to any delays resulting from postal delays or other occurrences beyond our reasonable control for which we will not be responsible. Delivery of the goods will occur when we deliver them to the address you provide us with when you make your order. You are responsible for the goods once delivery has taken place. In the case where we have to deliver your goods in separate shipment, you will receive an email when each shipment has been dispatched. Deliveries cannot be made to PO Box addresses. We strongly advise against deliveries to hotels or third-party couriers. Any orders to be sent to a hotel or a third-party courier are entirely at your own risk once delivery has been made by our logistics provider.

   If your order has not arrived within the estimated timeframe, we recommend checking your courier tracking, as your parcel may have been left in a safe place or with a neighbour. If you are unable to locate your order, please contact us so that we can help you (where possible). If the parcel is agreed to be lost, a replacement or refund will be issued. However, if the original order is later located, you will have the option to pay for and keep the items, or refuse delivery/return them to us. If you are unable to refuse delivery and you do not wish to keep the order, please notify us as soon as possible so that we can arrange a free return. If you do not contact us, or return the duplicate orders, we reserve the right to re-charge you for the items in question.

5. Pricing & availability

   Whilst we try and ensure that all details, descriptions, availability, and prices that appear on our website are accurate, errors may occur. If we discover an error in the description, availability, or price of any goods that you have ordered, we will let you know as soon as possible, cancel the order, and issue a full refund. In a case where delivery costs would be charged in addition, such additional charges are displayed and included in the total at checkout. We reserve the right to suspend or permanently stop the supply of a product without forewarning.

6. Payment

   VAT will be applied to the products included in your order. The VAT will be displayed in the product price and no further charges relating to VAT will be incurred. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorized user of the payment account, and that there are sufficient funds to cover the cost of the goods. Your payment will be taken at the point of completing checkout. If a problem in supply should occur, your payment method will be refunded as soon as possible. The refund may take up to 5 working days to show as cleared funds on your account, depending on the payment method you used.

7. Returns and Cancellation Rights

   1. Order Cancellation

      You may be able to cancel depending on the status of your order. To cancel an order shortly after placing it, kindly contact us. If your order is successfully cancelled, you will receive an email informing you that your order has been cancelled. You will then receive a full refund through your original payment method (if payment has already been made).

   2. Cancellation Rights after dispatch / delivery

      In some cases, it is too late and we are unable to cancel your order before dispatch. If unwanted items are delivered, under the Consumer Contract Regulations 2013, you have a statutory entitlement to cancel your contract with us and obtain a refund if you request one no longer than 14 days after you receive the goods or services. Please note, your right to return products does not apply to goods made to your specification, have been personalized, have been sealed for health protection or hygiene purposes (once these have been unsealed after you receive them), or which because of their nature cannot be returned or are liable to deteriorate or expire rapidly. If you wish to exercise your right of cancellation after dispatch/delivery, you are obliged to retain possession of the goods and take reasonable care of them whilst arrangement to return them to us is being made. Please do not refuse delivery.

      To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement including details of your name, delivery address, details of the order you wish to cancel, and, where available, your phone number and email address. The goods must be returned to dirtlej UK Limited, Main Street, Kinbuck, Dunblane, FK15 0NQ, United Kingdom within 14 days of contacting us. You will bear the shipping cost of returning the ordered items to us and we will reimburse all payments received from you including shipping fees.

      Refunds will be made no later than 14 days after the day we received back from you any goods supplied. We will make the refund using the same means of payment as you used for the initial transaction. We will make a deduction from the refund amount for loss in value of any goods returned if the loss is the result of mishandling by you, as well as if the original packaging is either missing or damaged.

8. Warranty

   PLEASE READ “what our products cannot deliver” before making a warranty claim.

   All our products have a 2-year warranty. We have the legal warranty towards our customer - excluding purchases from resale. The warranty covers defect of materials and craftmanship. If our product has a fabrication defect, we will ideally replace or refund the product without additional costs. This warranty does not cover damage through; crash, improper usage, incorrect care, negligence, abrasion and the natural wear of colours and materials (e.g. zippers) through the usage for a long time. All our products are manufactured after stringent quality standards, but no matter how thorough you care about it, at some point in time it will show traces of wear and tear. Please contact us for all claims on warranty and liability through manufacturing defects. Ideally, we would ask that you send us the product for inspection. After our inspection, the products will be either replaced or refunded. If the defect product is not under warranty any more, please contact us regardless.

9. Product Suitability

   In accordance with the Consumer Rights Act 2015, we are required to provide you with goods that comply with your legal rights, that is, satisfactory quality, fit for purpose, match the description, sample, or model. Notwithstanding, please note that the packaging of the goods may be different from that shown on the website (if applicable).

   You are responsible for ensuring that any accessories purchased (either from us or other brands) are suitable for use together with the item you purchased from us. We shall not be held responsible for the accuracy of any advice given regarding the suitability (or unsuitability) of any accessories. We encourage you to ensure all accessories are used in accordance with the manufacturer’s specifications. We cannot be held liable for any injuries or damage caused by the use of an accessory. Please ensure that you have read the warranty conditions of our product before attempting to use an accessory. Note that warranty on our product is voided once changes are made to it.

10. Website Terms of Use

    By using our website, you accept these terms. If you do not agree to these terms, you must not use our website. There are other terms that may apply to you; our privacy policy, our cookie policy, and if you purchase products from our site, our terms and conditions will apply. Note that from time to time we may make changes to these terms, therefore you are advised to check these terms to ensure you understand the terms that apply at that time. We may make changes to our website from time to time to reflect changes to our products, our users' needs and our business priorities. We do not guarantee that our website, or any content on it, will always be available or be uninterrupted, therefore we may suspend, withdraw or restrict the availability of all or parts of our website for business and operational reasons.

    In a case where you choose or are provided with a password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. If applicable, you are advised to use a unique password for your user account, which you have not used elsewhere. If you know or suspect that anyone other than you know that password, you must notify us immediately on uk@dirtlej.com.

    We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. They are protected by copyright laws and treaties around the world. All such rights are reserved. You must not use any part of the content on our website for commercial purposes without obtaining a license to do so from us or our licensors. You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of our website for any commercial use whatsoever, in any medium, without our prior written permission. In using dirtlej UK limited website, you agree that you may only download the content for your own individual and non-commercial use.

    The content on our website is provided for general information only. It is not intended to amount to advice on which you should rely. Although we make reasonable efforts to update the information on our website, we make no representations, warranties or guarantees, whether express or implied, that the content on our website is accurate, complete or up to date.

    We are not responsible for websites we link to. Where our website contain links to other websites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those websites or resources.

    All user-generated content is not approved by us. Our website may include information and materials uploaded by other users of the website, including reviews. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values. If you wish to complain about information and materials uploaded by other users please contact us.

    Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

    You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other materials that is malicious or technologically harmful. You must not attempt to gain unauthorized access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack. By breaching these provisions, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breaches to the relevant law enforcement authorities, and we will co-operate with those authorities to identify such acts and actors. In the event of such a breach, your right to use our site will cease immediately. You may link to our home page or individual pages on our website, provided you do so in a way that is fair and legal and does not damage or take advantage of our reputation. You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists. We reserve the right to withdraw linking permission without notice.

11. Dispute Resolution

    We will always try to resolve any disputes with you as quickly and efficiently as possible. If you are unhappy with the goods, our service to you, terms relating to the use of our website or any other matter, please contact us on uk@dirtlej.com as soon as possible. In the unlikely event where we and you cannot resolve a dispute using our internal complaint handling procedure, we will let you know. You can go to court if you wish and bring claims against us in any UK court. We can also bring claims against you.

12. Our trademarks

    “dirtlej”, “no more excuses” are registered trademarks of dirtlej UK limited. You are not allowed to use them without our approval.

13. Serverability

    In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

14. Govering Law

    These Terms of Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

15. Conclusion

    We're responsible for losses you may incur as a result of us breaking this contract unless the losses are;
    (a) unexpected, - it was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so the loss was legally unforeseeable),
    (b) caused by a delaying event outside our control,
    (c) avoidable, - something you could have avoided by taking reasonable action, including following our reasonable instructions for use,
    (d) a business loss, - it relates to your use of our product for the purposes of your trade, business, craft or profession.

    You cannot transfer your contract with us to someone else. This contract is exclusively between you and us. Nobody else has any rights under this contract. If a court invalidates some of this contract, the rest of it will still apply. Even if we delay in enforcing this contract, we can still enforce it at a later date.